What we produce is genuine tallow, and we have certification. At the beginning, you didn't clearly state your requirements for the texture, which led you to feel that we didn't achieve the texture you wanted after receiving the sample. However, before the sample was sent out, I sent you pictures for inspection, and you didn't tell me the texture requirements at that time. I also said that if you are not satisfied with the fragrance and texture of the sample, we can provide a second sample for free based on your feedback, but you refused to communicate and directly initiated a refund.